- RELIEVE TENSION: In your feet, back, muscles, and fascia; target plantar fasciitis, deep tissue, and trigger points.
- UNBENDABLE SPIKES: This spiky ball is made with such a durable and firm rubber that can withstand any bodyweight. The high dense spike ball reaches deeper into the fascia for tension release and will be your ultimate body massager therapy ball and foot roller.
- PERFECT FOR EVERYONE: The HSG Spiky Massage Ball aids in relieving pain from plantar fasciitis, muscle soreness, and pre and post-exercise trigger pointing. We are pretty sure that you can take this spiky massage ball with you where ever you go.
- TOP QUALITY MASSAGER: The HSG spiky massage ball is made up of such a durable material with no harmful damage just to give you a perfect experience. The material we use in this spiky massage ball is safe and free of skin allergies. It will give you an excellent touch.
- LIFETIME GUARANTEE: We will give you a money-back guarantee because we believe in customers satisfaction.
SHIPPING AND DELIVERY
We ship to Australia and New Zealand. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in the country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
|Australia, New Zealand
||10-30 Business days
Do you provide tracking information?
It depends on the type of item. Some item ship from overseas and some are local items. We may provide tracking information to some of the items. Please contact us for more information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of h-s-g.com.au (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://h-s-g.com.au
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection. Buyer has to be the return postage.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!